**Last Updated: 01/10/2026**

1. Introduction

At **Scales Stories D&C**, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it when you visit or make a purchase through our website.

2. Information We Collect

When you place an order, we may collect information necessary to process and deliver your order, including:

* Full name

* Billing and delivery address

* Email address

* Telephone number, where required

* Order details

* Payment and transaction information

We may also collect information you provide when contacting us regarding an order or enquiry.

3. How We Use Your Information

We use your information only where necessary to operate our business and provide our services, including to:

* Process and fulfil your orders

* Produce and prepare your made-to-order products

* Arrange delivery

* Communicate with you regarding your order

* Respond to customer enquiries

* Process refunds or cancellations where applicable

* Maintain business and accounting records

* Comply with legal and regulatory obligations

4. Payment Information

Payments are processed through our payment providers.

**Scales Stories D&C does not store your full card number or payment card security details on our own systems.**

Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

5. Sharing Your Information

We may share information only where necessary to provide our services or comply with legal obligations.

This may include sharing relevant information with:

* Payment service providers

* Postal and courier companies

* Website and e-commerce service providers

* Accounting or professional service providers

* Government authorities or other organisations where required by law

We do not sell or rent your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website usage and improve your experience.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where applicable, our cookie preferences.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with legal, tax and accounting requirements.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

* Request access to your personal information

* Request correction of inaccurate information

* Request deletion of personal information where legally permitted

* Request restriction of processing in certain circumstances

* Object to certain processing

* Request portability of your information where applicable

* Withdraw consent where processing is based on consent

You also have the right to make a complaint to the **Data Protection Commission (DPC)** if you believe your personal data has been handled unlawfully.

10. Third-Party Services

Our website may contain links or integrations with third-party services.

When you use a third-party service, that service may process your personal information according to its own privacy policy.

We recommend reviewing the privacy policies of any third-party services you use.

11. Children’s Privacy

Our website and products are not directed towards children under 14.

We do not knowingly collect personal information from children under 14.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on this page with the relevant **Last Updated** date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

**Scales Stories D&C**

**Email:** scalesstories_dnc@hotmail.com